THE MOST COMMON QUESTIONS
Frequently asked questions
How long before my order is processed?
We endeavour to process all orders within 3 working days of receipt. Once your order has been dispatched we will send you an email to confirm your order has been processed and dispatched.
Information on our standard delivery service
How do I return an item?
Have you received my returned goods?
As soon as your returned goods have been processed by our team, we’ll email you to let you know. In the unlikely event that you don’t receive this email within 10 days of posting your parcel to us, please get in touch with us and we will aim to have the problem solved asap. If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.
Do you have a shop and what are your shop opening times?
TUE 12.00- 6.00pm
I haven't received an email
If you have registered with Chinabox Clothing, placed an order or sent us an email and you have not received a confirmation or reply email from us then please check your junk mail box and also add firstname.lastname@example.org to your safe senders list. Adding this email address to your safe senders list ensures you will receive all emails from us.