Frequently asked questions

How long before my order is processed?

We endeavour to process all orders within 3 working days of receipt. Once your order has been dispatched we will send you an email to confirm your order has been processed and dispatched.

Information on our standard delivery service

We currently offer a standard delivery method to UK and Northern Ireland. We aim to deliver all mainland UK standard orders in 3-5 working days. However, sometimes during sale periods or other busy periods, deliveries may take longer. If you have not received your delivery within 10 working days, please contact us through our Contact Us page. Deliveries to Northern Island, the Highlands will take longer to arrive. For further information please refer to our Delivery & Returns page. A signature is requested for all deliveries. United Kingdom (excluding Channel Islands & BFPO addresses) 3-5 working days £3.99

How do I return an item?

Please see our Delivery & Returns page for more information.

Have you received my returned goods?

As soon as your returned goods have been processed by our team, we’ll email you to let you know. In the unlikely event that you don’t receive this email within 10 days of posting your parcel to us, please get in touch with us and we will aim to have the problem solved asap. If you have returned your parcel using Recorded Delivery or another service that can be tracked, please give us the reference number when you contact us.

Do you have a shop and what are your shop opening times?

BLACKBURN STORE 55 Whalley Range Blackburn BB1 6EA
MON 2.00-6.00pm
TUE 12.00- 6.00pm WED 12.00- 6.00pm THU 12.00- 6.00pm FRI 2.00-6.00pm SAT 12.00-6.00pm
SUN: CLOSED LEICESTER STORE 136 Green Lane Road Leicester LE5 3TQ
MON CLOSED TUE 10.00 – 6.30pm
WED 12.00-6.30pm THU 12.00-6.30pm FRI 12.00-6.30pm SAT 12.00-6.30pm

I haven't received an email

If you have registered with Chinabox Clothing, placed an order or sent us an email and you have not received a confirmation or reply email from us then please check your junk mail box and also add sales@chinaboxclothing.co.uk to your safe senders list. Adding this email address to your safe senders list ensures you will receive all emails from us.