SHIPPING & RETURNS

SHIPPING POLICY

We only offer delivery to the UK and the delivery charge is £3.99. We aim to deliver orders within 3-5 working days. However, sometimes deliveries may take longer. A signature is required for all deliveries.

 

If you have not received your delivery within 10 working days, please contact us through our Contact Us page.

RETURN & EXCHANGE POLICY

You can return any item within 14 days of receipt for a refund or an exchange.

Please note refunds will be the total of the value of goods returned. All postage costs incurred when placing the order or returning your unwanted items are non-refundable. For returns made outside the Distance Selling Regulations, we will refund the monetary value of the goods returned to us, at the price you purchased them.

For reasons of health and hygiene, products for piercings and intimate wear (including underwear, swimwear and loungewear) are non returnable. Please note that in the interests of hygiene, items marked with a “+” next to the product name cannot be returned, unless they are faulty.

In all cases, the items returned must be in their original condition. Please note until we receive the goods back they will remain the property of the owner and as such we will not be held liable for any goods lost in transit. The goods are your responsibility until they reach our premises.

We recommend you use a recorded postal service and a service that insures you for the value of the goods you are returning. The cost of the return postage will be the responsibility of the customer. We strongly advise all customers to check their goods upon delivery before disposing of any original packaging.

All items will be inspected upon return to our premises and items which show evidence of wear will be returned to the customer.

Your statutory rights remain unaffected by this policy.

Please send your returned goods and your order summary to:

Chinabox Clothing
136 Green Lane Road
Leicester
LE5 3TQ